Beware Discovery Insure Claim Process

I had 3 vehicles insured with Discovery Insure. I have moved all 3 to another insurance company as a result of the dreadful experience I have had with the repair (or lack of repair) to my Land River Discovery following an accident on 23 March 2024. As I write this, my vehicle is again in for repairs resulting from that accident. Firstly I must acknowledge that the impact alert and recovery process provided by Discovery Insure was excellent. Unfortunately that is where the positive experience ended. The assessor process is absolutely appalling. 1. The assessor sent the vehicle to a panelbeater in Stellenbosch that was unauthorized by Land River. 2. The quote was very low for a major accident and simply not believable. 3. I insisted that the vehicle be sent to an approved Land Rover panelbeater for an assessment and requotr. Thanks to my brokers efforts, after 3 weeks this was done. 4. Just before the vehicle left the initial panelbeater I received a call from them to say that there was further damage (to the right drive arm which they had only just picked up…… 5. Needless to say, the second quote was much higher than the first as there was significantly more damage noted for repair. 6. Then Discovery Insure refused to pay for 2 parts of the repair (a broken taillight and a second drive-arm which they, incredibly, advised my broker where not related to the accident… 7. Finally my broker managed to get them to pay for the taillight replacement but not the second drive arm. So here I sit after over 4 months with over R15000 costs which were the responsibility of Discovery Insure - also extremely limited access to my vehicle which still had potentially dangerous mechanical issues. All because of the Discovery Insure assessor process which in my opinion is dishonest and totally flawed. My thanks to my excellent broker (Hamtern whom I have been with for many decades) who worked tirelessly with a very bureaucratic and dysfunctional Discovery Insure to try and resolve all these challenges.