BEWARE BEFORE TAKING INSURANCE THROUGH DISCOVERY

Left standing at scene of accident for nearly 4 hours, then when towtrucks arrived they fought, Discovery repeatedly advised that someone on their way. **** to us for hours. Stranded on cold wet lonely road, very very dangerous. Since then Discovery only sending us approved claims for VISUAL DAMAGE!!! Can you believe this the car isnt able to drive and the tow truck divers dragged car and our car and tow truck almost went down the hill? It has been almost a week since the incident and we are still fighting to deal with someone who is even remotely competent. We have a courtesy car only for a limited time and these people are messing us around with visual damage, surely at some stage one person should have said does the car drive????? Scary and to this we have our life Policy through these *********** fools. I don't feel insured or protected, I feel let down, frustrated and deeply worried about a policy that we have been paying for 10 years now to protect our children. The situation is hopeless and we have not trust in Discovery, NOTHING AT ALL!!!!