HD
Hans D
1 reviews | Active since Mar 2009
31 Oct 2025, 09:16
Better communication needed, but overall 4-star!
I deleted an earlier negative review of DI because after I was in touch with the auto repairer, the only aspect in which DI did not render 5-star service with this claim (# 3 8 6 6 4 0 3) is regarding communication on the progress. I thank both Solly (supervising the claim) and Demi (call center) for their patient assistance.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Insure's replyOfficial
31 Oct 2025, 10:31Hi Hans
Thank you for your updated feedback. We’re glad to hear that Solly and Demi were able to assist, and we’ll be sure to share your compliments with them.
We apologize for the communication gaps you experienced and appreciate you bringing this to our attention. Your feedback helps us improve our service.
Thank you again for giving us the opportunity to assist.
Regards
Discovery Insure
Thank you for your updated feedback. We’re glad to hear that Solly and Demi were able to assist, and we’ll be sure to share your compliments with them.
We apologize for the communication gaps you experienced and appreciate you bringing this to our attention. Your feedback helps us improve our service.
Thank you again for giving us the opportunity to assist.
Regards
Discovery Insure
Discovery Insure's reply31 Oct 2025, 10:31
Official
Hi Hans
Thank you for your updated feedback. We’re glad to hear that Solly and Demi were able to assist, and we’ll be sure to share your compliments with them.
We apologize for the communication gaps you experienced and appreciate you bringing this to our attention. Your feedback helps us improve our service.
Thank you again for giving us the opportunity to assist.
Regards
Discovery Insure
Thank you for your updated feedback. We’re glad to hear that Solly and Demi were able to assist, and we’ll be sure to share your compliments with them.
We apologize for the communication gaps you experienced and appreciate you bringing this to our attention. Your feedback helps us improve our service.
Thank you again for giving us the opportunity to assist.
Regards
Discovery Insure