Being treated Badly

I was in a car accident on the 11th April and Discovery Insure has assessed the vehicle as a write off. I am still waiting for answers on this claim. I had an assessor come to my offices to record my statement and interrogate my statement. Nobody can give me answers and I am not being treated fairly. I pay Discovery Group a total of R8000 per month to be treated like this is not fair. The hired vehicle from Avis also expires soon. What will Discovery insure do about this? The vehicle has also been sold to Discovery but again no answers. In the meantime I must grin and bear the situation without answers given to me and to be treated badly is not fair. Discovery Insure is not taking their customers interests when handling claims. I am being treated unfairly. Why is this claim taking so long? Why would any customer want to be insured by Discovery if this is the situation? I have investments and policies with Discovery as well.