be clear

I logged in a claim on the 30th of June 2015. I was assisted but had to hold for more than 15 min till airtime run while she was getting the accident report from the driver. This could have been avoided by her telling me to call back or calling me back after that check has been done. Fast-forward to the the 3rd of July she said she will call me by end of day to take the car in. It is the 7th she is still validating the claim. Honesty would have been appreciated don't tell me about end of day when you mean something else....Totally not impressed. Still waiting on when to take the car in.