Be Aware - No after sales support

I moved over to Discovery Insure in January 2020. Part of the reason being that they reward you by paying back your fuel and transport spend based on your behavior. So to make sure I qualify, I completed both vehicle assessments in January 2020.

On the 10th of February my vehicle was still showing that the assessment wasn't done, however my wife's vehicle was updated a day or two after. I informed my broker (Blue Mercury Financial Services) and sent them a copy of the inspection. They then promptly sent it to discovery and copied me on it.

To date, my vehicle still shows as not having done the inspection, meaning I've had less points since January and less cashback - even though I paid for an inspection.