TP
Teresa P

1 reviews | Active since Jun 2016

14 Jun 2016, 07:21

Bad Unresponsive Timely service delivery

<p>Received claim no and mail on the 28th April, car was booked for 4th of May at Brooklyn Motor lab</p> <p> Brooklyn motor lab cancelled the appointment, parts were not there yet.</p> <p> Gave car in on 8th of June, still no response</p> <p> Received a rental car from Discovery (Ford Figo) the car they are working on is a Mercedes Vito.</p> <p> Yesterday(13t June) Brooklyn Motor lab told us the car maybe ready by Wednesday????</p> <p> Reason for complaint:</p> <p>I am competing in the 70.3 Durban half ironman on Sunday the 19th June, I need the car to transport fellow participants and their bikes to Durban, and the rest of the family.</p> <p>Discovery only allowed for a Ford Figo as replacement car, our other car is a Nissan Tiida, we as a family of 5 will not fit into either cars.</p> <p>No assistance or response from either parties.</p> <p> </p> <p> </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply14 Jun 2016, 09:59
Official

Thank you for your comment, the issues which we have escalated to our claim management team and will revert on their advise.

Regards,

Sekgobola

Discovery Insure