Bad services from staff & managers after claim

im utterly disgruntled by the bad service and attitude received from the claims department. Submitted a claim for my lost cellphone on 23/6/2015 with Kelebogile Bezu, if i dont make calls to check on the progress of the claim, no one ever calls to update me. after making several calls every day finding Kelebogile \not available"and not returning my calls neither my emails"