MN
Mboneni N
1 reviews | Active since May 2016
19 Feb 2026, 08:58
Bad service/disrespect
Indeed if is not bad service is disrespect,I reported the problem of my fridge with discovery insurance and before the technician come to my house my fridge was functioning ,discovery send the technician to my house and unfortunately same day that the them technician come to my house we have power outage at our area and our electricity comes back on Sunday,on Sunday that when I found out our fridge was no longer functioning and the matter was reported back to them,they send another technician who find out the is problem with my fridge.
The pictures that the first technician took it shows the damage of my fridge,and I ask them to discuss the status of this fridge when I report the case and the status after the technician,I want someone who will listen to all my call that I made With them as they said all their call is recorded.
I did all that I were suppose to do with the lady was appointed to help me by the name of Leyyas,I did tell her not to close the case as my fridge is not working.
My fridge is not working at all now and I want to know why after your technician.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Insure's replyOfficial
19 Feb 2026, 09:15Good day Mboneni
Thank you reaching out to us. We'll refer your query to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you reaching out to us. We'll refer your query to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply19 Feb 2026, 09:15
Official
Good day Mboneni
Thank you reaching out to us. We'll refer your query to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you reaching out to us. We'll refer your query to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
19 Feb 2026, 10:18Good day
The above is acknowledged.
We understand your concern that the fridge was initially functioning.
In this matter, two assessments were completed. The first assessment indicated that there were no issues with the fridge and photos shared with us; Following your complaint, a second assessment was conducted.
However, the second assessment revealed a pest infestation, which is a policy exclusion.
We are unfortunately unable to offer a different outcome.
Regards
Discovery Insure
The above is acknowledged.
We understand your concern that the fridge was initially functioning.
In this matter, two assessments were completed. The first assessment indicated that there were no issues with the fridge and photos shared with us; Following your complaint, a second assessment was conducted.
However, the second assessment revealed a pest infestation, which is a policy exclusion.
We are unfortunately unable to offer a different outcome.
Regards
Discovery Insure
Discovery Insure's reply19 Feb 2026, 10:18
Official
Good day
The above is acknowledged.
We understand your concern that the fridge was initially functioning.
In this matter, two assessments were completed. The first assessment indicated that there were no issues with the fridge and photos shared with us; Following your complaint, a second assessment was conducted.
However, the second assessment revealed a pest infestation, which is a policy exclusion.
We are unfortunately unable to offer a different outcome.
Regards
Discovery Insure
The above is acknowledged.
We understand your concern that the fridge was initially functioning.
In this matter, two assessments were completed. The first assessment indicated that there were no issues with the fridge and photos shared with us; Following your complaint, a second assessment was conducted.
However, the second assessment revealed a pest infestation, which is a policy exclusion.
We are unfortunately unable to offer a different outcome.
Regards
Discovery Insure
MN
Mboneni N's updateReviewer Update
19 Feb 2026, 17:31But the problem no one is answering the questions that i asking,because at first assessment the guy he said the was no issue with the fridge but on the very same day when he left our house the was a issue with the fridge,can someone please call me to close this case because I am not happy at all,your technician damage my fridge, the pictures that he took .
You are just denying but you have the proof,just after your technician touch the fridge and now is dead completely,please advise how can I escalate this matter further because wooooooow.
You are just denying but you have the proof,just after your technician touch the fridge and now is dead completely,please advise how can I escalate this matter further because wooooooow.
MN
Mboneni N's update19 Feb 2026, 17:31
Reviewer Update
But the problem no one is answering the questions that i asking,because at first assessment the guy he said the was no issue with the fridge but on the very same day when he left our house the was a issue with the fridge,can someone please call me to close this case because I am not happy at all,your technician damage my fridge, the pictures that he took .
You are just denying but you have the proof,just after your technician touch the fridge and now is dead completely,please advise how can I escalate this matter further because wooooooow.
You are just denying but you have the proof,just after your technician touch the fridge and now is dead completely,please advise how can I escalate this matter further because wooooooow.
MN
Mboneni N's updateReviewer Update
19 Feb 2026, 17:34The damage was caused by you technician not by me ,he find the fridge fully functioning and now is not working at all, please come to my house with your technician who will fix my fridge the was it was.
MN
Mboneni N's update19 Feb 2026, 17:34
Reviewer Update
The damage was caused by you technician not by me ,he find the fridge fully functioning and now is not working at all, please come to my house with your technician who will fix my fridge the was it was.
MN
Mboneni N's updateReviewer Update
19 Feb 2026, 17:57Can I please speak to someone in person about this issue ,because I am getting we can’t give you another feedback but Ian stuck with the problem that is caused by unprofessional service from you technician that is very clear,I am just surprised that my fridge was just waiting for your technician to come to my house and after him not functioning at all,and that is not wanted I reported.
MN
Mboneni N's update19 Feb 2026, 17:57
Reviewer Update
Can I please speak to someone in person about this issue ,because I am getting we can’t give you another feedback but Ian stuck with the problem that is caused by unprofessional service from you technician that is very clear,I am just surprised that my fridge was just waiting for your technician to come to my house and after him not functioning at all,and that is not wanted I reported.
MN
Mboneni N's updateReviewer Update
20 Feb 2026, 11:35Via call and all your is recorded ,and you have the proof of the photo from your technician when he was checking the fridge,can I please speak to someone about this matter who will be able to answer all my questions.
MN
Mboneni N's update20 Feb 2026, 11:35
Reviewer Update
Via call and all your is recorded ,and you have the proof of the photo from your technician when he was checking the fridge,can I please speak to someone about this matter who will be able to answer all my questions.
Discovery Insure's replyOfficial
23 Feb 2026, 15:43Good day
Thank you very much for your patiance. Please note that we are still conducting our investigation and listening to the relevant calls. We will provide you with detailed feedback as soon as the investigation has been concluded.
We appreciate your continued patiance and understanding throughout this process.
Regards
Discovery Insure
Thank you very much for your patiance. Please note that we are still conducting our investigation and listening to the relevant calls. We will provide you with detailed feedback as soon as the investigation has been concluded.
We appreciate your continued patiance and understanding throughout this process.
Regards
Discovery Insure
Discovery Insure's reply23 Feb 2026, 15:43
Official
Good day
Thank you very much for your patiance. Please note that we are still conducting our investigation and listening to the relevant calls. We will provide you with detailed feedback as soon as the investigation has been concluded.
We appreciate your continued patiance and understanding throughout this process.
Regards
Discovery Insure
Thank you very much for your patiance. Please note that we are still conducting our investigation and listening to the relevant calls. We will provide you with detailed feedback as soon as the investigation has been concluded.
We appreciate your continued patiance and understanding throughout this process.
Regards
Discovery Insure