BAD SERVICE YET again , so why stay with Discover Insure

Service is what keep clients an discovery insure has lost this , i cancelled my insurance emailed an called consultants are like no they can help its up to retentions thereafter called them still no answer , no as a result still the premium has gone off , when asked for a refund no response , why is it only service when they want the sale there after nothing , South Africans if you can help it , LEAVE them you money is good in the start then you are just another number Please my case be escalated an i receive my refund query number ***