BAD SERVICE WITH DISCOVERY INSURE

<p>My experience with Discovery Insurance</p> <p> </p> <p>I am hereby put the following on record:</p> <p> </p> <p>On the 2nd January 2017 I was travelling from Pretoria to Cape Town. Approximately about 187 km between Hopetown and Brextown my family and I had motor car breakdown. With me I was with my wife (Mrs J.M. Rametsi), my five year old boy (Lethabo ), my brother in law two girls aged 10 and 15. (Maepelo and Resego)</p> <p> </p> <p>The incident happened about 12:40 AM</p> <p> </p> <p>Summary of events:</p> <p> </p> <p>12:41- I phoned discover insurance for assistance and I was assisted by Pule Lebetha (If spelled right)</p> <p> </p> <p>The was no respond from the insurance and I had to call again at 12:50</p> <p> </p> <p>NB: To call again I had to go through call center and hold for as long as the consultant respond and promise to come back to us</p> <p> </p> <p>The insurance responded at around 13:30 telling us that they are busy arranging tow truck to assist us and they will be back.</p> <p> </p> <p>14:24 I had to call because there was no respond after they came back to us because it was very hot around us with no shelter.</p> <p> </p> <p>14:26 they responded and offer three option which is a taxi, accommodation or car hire of which they are all linked to each other. I needed a taxi to safe place, accommodation to sleep and car hire to go home but I was shocked that I must chose.</p> <p> </p> <p>15:20 I phoned reminding discovery that I am still waiting out there. As I mentioned that it was very hot and we had to open car windows. The car battery died and immediately after that the heavy rain fall. Due to that we could not be able to close the windows.</p> <p> </p> <p>15:28 Discovery phoned phone to still inform me that the recovery truck is on its way from De Ar.</p> <p> </p> <p>16:45 Discovery phoned again and confirming if the recover details of Speed Service recovery.</p> <p> </p> <p>18:00 The recovery truck arrived after 5 hours 10 minute.</p> <p> </p> <p>NB: My wife and kids were accommodated inside the truck and I had to sit at the back which I did not condone but I had to after a long conversation with Pule asking about us if recovery refuse to give us a lift.</p> <p> </p> <p>21:00 we arrived in Kimberly and we had no place to go and we had to sleep in the car</p> <p> </p> <p>NB: We received a call from Denney asking if we arrived.</p> <p>Denny arranged with her manager and they came to the agreement that they are willing to reimburse me my money if I produce accommodation receipt and I can still get my car hire. Then I proposed that instead of paying for my accommodation rather hire me a bigger car so that I can be able to carry all my belongings back home because I had a bigger car. And they agreed that can be arranged.</p> <p> </p> <p>23:17 Denny phoned to confirm the bookings</p> <p> </p> <p>09:50 I arrived at the Kimberly airport only to find that a car with small boot was arranges which Polo vivo was</p> <p> </p> <p>NB: I phone Lindiwe Ngwabe who I think she need customer service lecture or she has been with the company for too long or she had a bad morning. She promised to resolve the matter and she never came back to me. I was impatient because I hired a guy to drive me to collect the car.</p> <p> </p> <p>Then I honed again and spoke to K****tso Meso who informed Pule. Pule mentioned that they can’t get any bigger car sorry.</p> <p> </p>