BAD SERVICE TURNED EXCEPTIONAL

<p>I had a break in at my home in November. I immediately submitted a claim. I had nothing but bad service from there on. I received numerous emails from numerous agents asking for the same things. the moment I sent back the mail that person was suddenly on leave again. Anyway to cut a long story short I was so irritated i was without my TV for all of November and December, my 9 year old was not happy. This morning, 9 January I decided to make a call again, hoping not to be told I would be called back once again with no outcome. I spoke to Kevin, who as luck would have it, was the most amazing agent ever. He apologised for the terrible service I had received and promptly assisted me in sorting out my claim. He called me back later today to tell me that all has been approved and I should have my replacement TV within the week. I am truly impressed by this mans client s****s and how eager he was to assist me with my problems. Not once did he try and blame anyone else he only aimed to make Discovery look good. Thank you again Kevin Du Plessis you are definitely an employee that Discovery should be holding onto.</p>