Bad service rendered by discovery car insurance

The claim was lodged on the 26th of September 2017. And A guy called Godwin was assigned as the claims assistant. The claim was authorised buto for some reason we are being tossed arround telling us they found the car it's only a matter of 2 to three working days. But till this day there is no vehicle. Nobody seems to care there. And this Guy Mr Godwin was off sick. And no one was willing to assist us. Each person we speak to at discovery claims centre seems to have a different version of what is happening with this claim. My brother developed blood pressure because of this back and forth ****** house played by discovery. We are so disappointed and actually disgusted with this bad service. I don't think anyone should ever wish to join discovery car insurance. Rather go for Alexandre forbes as all their clients speak highly of them. Discovery staff went as far as complaining that this car is expensive. What did they think when we insured the vehicle.