Bad service recieved from Discovery Insure

<p>3 weeks of phoning discovery insure everyday to get a status update and i am no closer to getting my car back than when it first went into the panel shop. since the 3rd Jan 2017 my car has been at "Hugo's panel" and since about the 12 Jan i have been waiting for feedback on the addidtional repair that needs to happen to sort my car out, but nobody at discovery insure or "Hugo's" for that matter has seem to take any interest in getting this claim sorted out. when you phone discovery the consults are no use at all because all they do is "send an email" or "message". you have a consultant asigned to your claim but they are of no help at all and do nothing to follow up on your claim to make sure progress is being made. then comes their manager who is just as unhelpful. you either can't get to speak to them for assistance or when you do promises get made about foloowing up and getting your claim sorted but stil a week later and i am no closer to getting my car back.</p> <p>the service... or lack there of, has been extremely disappointing. had I know this was the service i would recieve from Discovery Insure, I would not have insured with them. The amount of time and money spent (phone calls and time lost) following up daily with them and "Hugo's" to try and get my car sorted. really fustrated.</p>