Bad service received from Discovery Insure

Due to bad service & treatment I decided to cancel my policy with Discovery Insure at the beginning of September. I sent an email and received a note saying their cancellation department will handle the cancellation. Closer to the end of the month no communication about the cancellation nor the removal of the tracking devices from the cars. I then decide to call and schedule and appointment for the removal of the devices which i did, To my biggest surprised Discovery Insure deducted the normal premium for October and on inquiry I discovered that the policy was never canceled as per my instructions which they confirm receiving. On top of that I must wait for 3 days for the refund. they also informed me that I would lose all the money in my excess funder because I have canceled the policy less than 3 years, this was never communicated or highlighted to me when I opted to save the saving s to the excess funder account. I'm just glad this relationship is over. <br> <br> <br> <br>