Bad Service provider

We have our short term insurance with you. I must say that the vehicle tracker has most certainly helped me become a much better driver and the rewards of that is showing in my Vitality miles I have achieved.

However in another matter I am surely not very happy. you see I have been in an accident 09/09/2022. Of which the vehicle was repaired. Herein lies the problem. The vehicle was repaired at J&D coachworks of which the standard of the repairs was bad to say the least. I can attach the photos should you have the need.

The light that was replaced can not be set so at night one light shines correctly and the other shines right in front of the car. I have been back to the repair shop to have it rectified. They pulled the car into the shop and tried to set the light to no avail. I asked about the number plate and was told that Discovery has refused to pay for that repairs. The bonnet is out of alignment and the grill that was installed is cracked. My battery bracket that came with the car is lost and the battery terminals I found out were loose when I got stuck on the side of the road. Needless to say that the repair shop then threatened me and told me that they will show me. We have then sent through the photos of the repairs done to Discovery. We are now sitting on the 25th of November 2 and half months later and if I don't call to find out what's going on I just don't get any feedback. when I call and ask for a manager to assist as I am at my wits end. They tell me that someone will get back to me. However to this day if I don't call, nothing gets done. Another thing the third party that was in the accident with me to this day could not get any sort of feedback in regards to their vehicle.

I have made numerous calls in order to find out what the hold up is. I have spoken to the new service provider and was told that Discovery has approved the repairs but will not pay for the light that needs to be installed from the OEM. Please can you let me know whether you would be happy with the level of service being received.

It seems as if Discovery is wanting me to go away. I have been on the phone today and in the last month with Discovery 26 times with a total of 180 mins to find out what is going on with the repairs on my vehicle. When I phoned today to speak to the team I was told they understand and I must please let them assist me. The same old story as last week and the week before and the week before.

I just feel that I am not being treated fairly.

I do understand that I am not Discovery's best paying client. However I do pay.

Another thing Discovery has left me in a worse position than before the accident. If you don't call Discovery they will not call you and give you feedback. we are now sitting on the 8th of December 2022 again I had to call them for feedback.