JO
Jaco O
1 reviews | Active since Feb 2021
19 Feb 2021, 07:31
Bad service on Discovery car insurance claim
I had a car insurance claim for an accident last year. The claim was rejected on the basis that I did not leave a telephone number at the scene of the accident. (The accident was with a parked car in a dark street late at night. No people in the other car). The insurance investigator (Karien) advised that the claim was rejected, but that they are paying the 3rd party car damage. I now got a letter from the 3rd party insurance company stating that Discovery insure rejected the claim and I am responsible to pay for the 3rd party's damages. It seems that the one department does not know what the other one is doing.
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Jaco O's updateReviewer Update
26 Feb 2021, 07:57I also logged a complaint re this to Discovery's complaints department last week Friday. They advised that they will get back to me within 24 business hours, but did not hear anything from them since (MailRef#***#). Event though Discovery confirmed that they will pay the damages for the 3rd party on a phone conversation that was recorded they still rep**** with
these comments: " When we reject a claim , all other benefits seize. In this case the 3rd party claim will not be covered also". In the past 25 years of being an paying insurance client I have had 1 small claim stating that I don't misuse my insurance, but the one time that I really need them they kick you when you are down.
You are clearly not interested in your clients and have proven this once again through your actions.
these comments: " When we reject a claim , all other benefits seize. In this case the 3rd party claim will not be covered also". In the past 25 years of being an paying insurance client I have had 1 small claim stating that I don't misuse my insurance, but the one time that I really need them they kick you when you are down.
You are clearly not interested in your clients and have proven this once again through your actions.
JO
Jaco O's update26 Feb 2021, 07:57
Reviewer Update
I also logged a complaint re this to Discovery's complaints department last week Friday. They advised that they will get back to me within 24 business hours, but did not hear anything from them since (MailRef#***#). Event though Discovery confirmed that they will pay the damages for the 3rd party on a phone conversation that was recorded they still rep**** with
these comments: " When we reject a claim , all other benefits seize. In this case the 3rd party claim will not be covered also". In the past 25 years of being an paying insurance client I have had 1 small claim stating that I don't misuse my insurance, but the one time that I really need them they kick you when you are down.
You are clearly not interested in your clients and have proven this once again through your actions.
these comments: " When we reject a claim , all other benefits seize. In this case the 3rd party claim will not be covered also". In the past 25 years of being an paying insurance client I have had 1 small claim stating that I don't misuse my insurance, but the one time that I really need them they kick you when you are down.
You are clearly not interested in your clients and have proven this once again through your actions.