BAD SERVICE OF IGNORING CLIENTS IN NEED

I submitted a claim for household contents in January 2022 . One part of it was attended to but the other no response. They called their service provider to collect my microwave for assessment and did not give me feedback. When I called to ask for progress they said they are looking for quotes and will get back to me in 24 hours and that was on 9 February 2022 till today no response. This morning I have wasted more than R100 on the phone more than 5 times my phone has been dropped once I put my ID number. The worse part the claims consultant who was assisting initially is not responding to any email ( Ntlatle Swana). I have never had such a bad customer service and disregarding of clients. They have my broken microwave, my monthly insurance instalments they collect without fail every month and ignores my calls. I thought discovery insure was the best I guess it’s because I never had challenges before now, when you need them there are nowhere to be found