Bad service, no response, incorrect settlement, breaking privacy

It has taken Discovery insure 11 days aand repeated emails to respond to a simple claim of damaged good. It was seen by an assesor (Martin) who was excellent and followed up almost immediately he was involved in the process, even when he was not responsible. The claims people, Nqobile and Cleopatra, were worse than useless, not communication or responding, and then offered a settlement below what was quoted for. Full email strings available. Really bad service from Discovery Then to top it all, they copy two other people I know on the final incorrect settlement. They have nothing to do with the claim and this is an invasion of both my and their privacy. Shocking. Sloppy. Unprofessional.