Bad Service, No Feedback

Item: Discovery Insure
Rating: 1
Author: Jeremiah M

a Discovery agent ( Thokozane ) called my on the 25/06/20 offering me a maintenance/service plan for my motor vehicle which I have accepted on the day. I have since followed all their instructions including having the 101 point check at Bosch and had my car serviced on the 15/09/20. As I am on Gold status and decided to service my car at the Honda dealership where it was purchased I am entitled to 25% of the service cost which I paid in full. I have emailed the invoice to Discovery insure on 2 occasions with no reply from them. I have called them and spoke to Thandiwe on the 15/09/20 who advised that it would be attended to. I tried calling them again today and upon waiting for an agent it goes to a voicemail. Can someone from Discovery please get back to me. As long standing client this is not the service I want.

Helpful (0)

Replies (3)

Jeremiah M's updateReviewer Update

07 Oct 2020, 11:52

My query has still not been resolved. My driver profile has also been messed up since my query. Makes me wonder if this was done intentionally or has their new Vitality drive system failed....

Jeremiah M's update07 Oct 2020, 11:52

Reviewer Update

My query has still not been resolved. My driver profile has also been messed up since my query. Makes me wonder if this was done intentionally or has their new Vitality drive system failed....

Jeremiah M's updateReviewer Update

13 Oct 2020, 08:44

I was told on the 07/10/20 that my 25% refund has been made. To date I have not received the payment.

Jeremiah M's update13 Oct 2020, 08:44

Reviewer Update

I was told on the 07/10/20 that my 25% refund has been made. To date I have not received the payment.

Jeremiah M's updateReviewer Update

14 Oct 2020, 08:26

I have still not received payment from Discovery Insure of the 25% due to me for the service of my car. Its a month now. What is going on ? Should I put in a new complaint ?

Jeremiah M's update14 Oct 2020, 08:26

Reviewer Update

I have still not received payment from Discovery Insure of the 25% due to me for the service of my car. Its a month now. What is going on ? Should I put in a new complaint ?