Bad Service , Mis-handled Vehicle Insurance claim (Claim number: *** - Policy number:***

<p>I am very disapointed about the way my vehicle insurence claim was h...andled by Discovery insure. The claim was logded on the 12 of December 2016 and it hasn't been finalised. The delay started when they failed to send an assessor to the panel beater withing 24 to 48 hours as promised.</p> <p> </p> <p>When I call to follow up on the 17th of December I was told the person handling my claim did not request an assessor to go to the panel beater and at that moment that panel beater theyve recommended closed for Christmas on the 15th of December 2016 After fighting with they extend the car rental for 2 weeks acknowedging the delayed they've caused. I was told that the assessor will be at the Panel Beater on the 16th of January, which only happened on the 17th, a week later on the 24th of January, when I checked with the Panel Beater I was i told, the claimed has not been authorised. Discovery couldn't give a reason why the claim was not authorised, ones again i was told that the person dealing with my claim did not do anything after receiving assessor's report.</p> <p> </p> <p>An apology letter was sent acknowleging the mistake, and that the vehicle rental will be extended for 6 days, This morning I got a call from Avis checking what time I will be returing the vehicle, when I told them that Discovery insure extended the rental period with 6 day, they said that was not communicated to them. What made things worse is it arogant call center agent who dropped the call on me this morning after holding for more that 40 minutes using my airtime.</p> <p> </p> <p>This has changed the way i look a Discovery, See More</p>