Bad service in all departments (sent below email Monday even today still no response)

<p>Good day</p> <p> <br />I would like to lay a complaint with regards to the insurance that was sold to me by Lehlohonolo. when I was agreeing to insurance he sold me was on terms that I pay excess only if it's fault (and that excess was not 10 000)<br /> <br />But to my surprise when I had to claim I was told u have taken a cover of 10 000. according to my understanding his word represents Discovery and i trusted that since I was even told our conversation is recorded. <br /> <br />How do you sell a client something telephonically and she agrees on it and the documents that gets sent are different to what was agreed? where is the honesty there.<br /> <br />I should be trusting big companies like Discovery to honor what they sell and believe that their employees also represent honesty and intergrity. <br /> <br />Please play the recorded conversation between me and Lehlohonolo to try and resolve this and also forward me right documentation of what I bought. And importantly I want my 10 000 I paid the dealership. <br /> <br />Another issue innocent from legal to update me on what is happening with investigation with the company of the truck that knocked me. I sent him 2 emails already and no response. <br /> <br />I am honestly dissatisfied with the service I have been getting since I logged my claim even the administrator was just dragging her foot with the process <br /> </p>