Bad service handeling claims

They broke into my house on August 15 August and I launched a claim with Discovery Insure. The claim was registered by Mr Mvelo Shibase. He sent me an email with all the specifications and information needed. I prepared a schedule to make life easier and attached ownership, quotations, and ****** articles. On September 1 I contacted Discovery to find out if there is any information outstanding. Mr. Mvelo Promised that the claim would be settled on Monday, September 4. Later that day he postponed it to Tuesday. I did follow up on Tuesday, just to receive an email that he is busy and that I must wait. He will contact me when he's ready. On September 5 I contacted him just to find that he had not received my emails and he needed more information. I sent him the info, and he confirmed that he was in possession of all the information. On September 6 I received an SMS for authorizations and replacements of ****** articles. R34 435 items were not approved, and providers of photography equipment want to replace the equipment with entry-level products. I tried to follow up on his promise that the claim would be settled, but was cut off twice. This type of service is totally unacceptable. I tried to speak to someone senior with no luck.