Bad service from discovery insure Client Care=RED FLAG FOR CLAIMS!

Red flag!!! Yesterday I called discovery insure client care to inquire about my policy I first spoke to Christelle-before we even spoke about the cover I asked him to please call me back on my cell, of which he agreed to. To my surprise he literally missed called me. I called in again spoke Kgothatso, I also asked her to please call me back as I was calling on my work phone, ofwhich she pleasantly agreed to. I'm still waiting for a callback till today, if client care consultants are this inconsistent, what will happen when I claim?? I am literally shopping around! This is really unsatisfactory, I was looking forward to a long standing relationship with Discovery insure but no more. I can not stay if all they will be good for is debitting my premiums. I'm disappointed really.