Bad service from Discovery Insure and Discovery Health

Since lockdown began, Discovery's service has nose-dived 90 degrees into the ground. Enquiries are not easily resolved, communication is erratic, the turnaround time on responding to queries on claims is tardy, and the general level of service stinks. I have been a client of Discovery's for over 20 years, and have never in this time known such shocking client service. Blaming it on Covid does not wash - if staff are working from home, they should be as efficient as if they are working from an office. I am tired of this, tired of spending my time doing Discovery's job for it, tired of using my time following up on queries which go unresolved. I am at least one unhappy client who is going to look for an alternative service provider; clearly my contributions of over R85k per annum are not enough to make me a valued customer, one of many who actually keep Discovery afloat.