Bad service from Discovery Insure

Having joined Discovery Insure in November 2015, I unfortunately had a power surge at home following lightning strikes on evening 8 January 2016 and phoned Discovery on Monday 11 January 2016. The claims assistant, Ntladi Mthimunye, logged the claim and informed me that I will be contacted within 48 hours by their external assessor who will collect the damaged item for assessment. Ironically, and to my surprise, I received an email from Ntladi on 14 January informing me that they (Discovery) are awaiting the report from Silvex to finalise the claim. Surprisingly, since Silvex have not yet collected the damaged item for assessment. My notice to Ntladi advising of this received no further response. At this stage I have not even received a call from Silvex to make an appointment to collect the item. With no further response from either Discovery or Silvex a week later, I again contacted Discovery on Monday 18 January to follow up on my claim. One Keley Ezekhiel took my details and confirmed that she will arrange with Silvex to contact me as well as for a claims manager to contact me within an hour. Again, broken promises. Its been 8 days since my claim with no result!