Bad service from Discovery

Its almost a month since Discovery client bumped me after skipping the robot. I was given a claim no: 170079 by their client after a week since the accident. I automatically called Discovery where I was told to send all the relevant documents. I then received the email about the advisor who is Themba Mkhabela.

After a week I then called to check when will they come to assess the car. I was then given the contact number to call the assessor myself. I called the assessor who is also an external assessor from what he told me then the car was assessed. He then promised me that by the end of the day he would have sent the report to the insurance (Themba Mkhabela).

I have calling almost everyday the number ********** 138 to check how far is Themba with the claims validation. His landline is forever ringing without an answer. I managed to speak to another lady who says she works with Themba after so many so times trying to get of them however she told getting that it takes them 30 days for the validation.

I was told that as soon as Themba is done with the validation he will contact me. I asked why cant he tell him myself but they said he is busy on the other call.

This week I called and my call was transferred to Sizwe whom they said is a manager and he also did not give the feedback as he said Themba will get back to me as I am not the only Third party claiming through them.

Your client told me that he will communicate with the Insurance as he was also worried it taking forever since the accident that happened on 23 May 2018.

So I am worried about your service as it is very poor. Your advert really attract people to really go for your product however if this is the service we experience I dont know.

I suggested that maybe I should contact with Hello Peter who can maybe look at this matter.