Bad service from Disc Insure and Renew Randburg

I'm frustrated with the service I have received from Discovery Insure, particularly regarding the handling of my claim by Anna Ditshego. Despite numerous calls, emails, and four visits to Renew It Randburg at my own expense, since Jan 24 the issue with my car rim remains unresolved.

Jackee at Renew It Randburg, who was extremely rude, denied having taken my rim five months ago, even though they also took my spare wheel, which I had to retrieve myself. Her behavior was unprofessional, including disrespecting her manager in front of the assessor.

Renew It initially claimed to have replaced the rim, but this was not true.After a second assessment—prompted only by my persistent follow-ups with Anna Ditshego—I was informed that the rim would indeed be replaced. I have yet to receive any further communication or resolution from Renew It.

I am extremely disappointed with the service from both Discovery Insure and Renew It. The delays and lack of communication are unacceptable, and I am requesting immediate assistance in resolving this matter. Anna Ditshego's attempts to follow up with Renew It have been ineffective, as they simply ignore her requests, and no meaningful action has been taken. Thank you