BAD SERVICE FROM CONSULTANTS

<p>This is so frustrating when you lodge a claim with discovery, then you speak to a consultant, who lodges your claim , than when you ask the consultant, please forward the assessors details, so that you can keep in contact with the assessors, especially when the Easter holidays are coming up. I lodged a claim with discovery on Wednesday last week and I spoke to Lelethu Jonga, who lodged my claim. At the end of the call I asked her to email the assessors, details because the two sms that she has sent me, did not have assessors details on it, she promised to do so at the end of our conversation, till to date she has not done so. On Thursday at around 4pm I tried calling her to ask, why has she not sent me the contacts as promised, as usual I could not speak to her because she was busy on another call, and when you send her an email, she has an out of office response that says, I should contact ********** the email provided returned undelivered, because the email does not exist. I have had this problem before with discovery insure when it comes to claims, the consultants are arrogant and ***********. On Thursday as I was trying to call her, I called over 4 times trying to speak to her or her team leader, the consultants who answered the phones would made me hold for over 15 minutes, with solution to my issue, they did not allow me to speak to her or her team leader, as if they are protecting each other. I have never had this problem with OUtsurance, but with discovery insure, it seems you are only good when they debit your account, but when you lodge a complaint, it’s like they hire *********** people on purpose to prolong your claim. This is so frustrating because I lodged this complaint on Wednesday and I asked for the assessors details because of the Easter holiday coming up so that I a proper appointment can be made. They are so *********** that they can’t even email the assessors details. I am really tired of discovery bad service, I would not recommend discovery to anyone. I was hoping to move my 2 properties over to discovery, but with the **** service they give, I will rather keep it with Outsurance , that has never given any problems whatsoever.</p>