Bad service form Claim consultant

I had a very traumatic home invasion on the 17th December 2021 after speaking to Abdul Christian he assured me if I send all my details and documents he will handle the claim and make sure a speedy claim. I was patient with process as we understood it would take some time. We received little to no feedback I did only get the correspondence from the phone calls I have been making. Abdul promised to call on numerous occasions and just did not, the lack of care for customer surely is suppose to be better then this. I have never done a claim of this nature before, this was not a good experience and this really added to our stress that we have experienced. I am very disappointed with the service and wish that this can be escalated to management and that no one else has to experience this type of service.