Bad Service

Discovery Insure's service has always been over the 5 start rating for me , up until my recent claim that was submitted in December for my food items going off due to a power Surge where the plugs were switched off. my claim was declined due to the fact that I forgot to switch the plugs back on. the consultant handling my claim never contacted in the 24 hours of me registering the claim. it took me 10 calls the next day to get through to a consultant . I then received the claim rejection via email which I rep**** back to on the 30th of December but still have no feedback from Discovery. Please may you have my claim reviewed as stated below and my previous email on the 30th : In the rejection letter it states that I am covered in the event of my food being spoiled due to a change in temperature (accidental cover) which I am covered for... This was a pure accident where the plugs were switched off to avoid further damage to the household appliances... Please advise further if my claim is a rejection then it is safe to say that one shouldn't switch their appliances off during a power surge as it will result in them not being covered for any other damage that might occur, so in this instance trying to protect my appliances and avoiding a claim was surely not a wise decision to make! Please may I have feedback on this ASAP