Bad Service even from the claims team leader

Item: Discovery Insure
Rating: 1
Author: Carol L

Motor vehicle claim, repaired discovered additional damage not noticed by Loss Adjuster during first assessment. Reported it to Discovery 17 January 2018, up to date no resolution despite escalating the lack in service delivery to the team leader Jathin Mathura. Called Jathin on 30 Jan, 2 Feb and again on 5 Feb to follow up - he is never available nor return my call or respond to my mails or messages left for him. Totally unacceptable and below par service even from senior staff.

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

05 Feb 2018, 14:24

Thank you for taking my call.

As discussed, we are currently investigating your complaint.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure's reply05 Feb 2018, 14:24

Official

Thank you for taking my call.

As discussed, we are currently investigating your complaint.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Carol L's updateReviewer Update

23 Feb 2018, 07:56

Still no further movement on this claim, despite various promises to escalate it to Senior Claims Management and requesting urgent feedback. I have been more than reasonable and patient with my efforts to finalize this. This type of service from respected Corporate in South Africa is totally unacceptable.

Carol L's update23 Feb 2018, 07:56

Reviewer Update

Carol L's updateReviewer Update

28 Feb 2018, 10:19

All resolved. Thank you for your assistance Preveshen.

Carol L's update28 Feb 2018, 10:19

Reviewer Update

All resolved. Thank you for your assistance Preveshen.