Bad Service : Discovery Insure : Claim nr ***

On 2022-01-11 one of my vehicles was involved in an accident. The claim was registered with Discovery Insure at the accident scene. Claim nr ***. On 2022-01-14 I started to contact Discovery w.r.t the status of my claim. I was told that they are waiting for a report from the Assessor. The following weeks I called them almost every day and they always had the same reply that they were waiting on the Assessor`s report. At the end of January 2022 ( 20 days after the accident ) no one could give me an update w.r.t the status of my claim. I then emailed our Financial Advisor who also tried to get answers from Discovery but even then there was still no progress. During the 1st week of February 2022 I begged Discovery for some information about the progress of my claim but no one could assist me. On 2022-02-11 ( exactly ONE MONTH after the accident an Assessor called me that he did the inspection on the car and that he sent his report to Discovery. On 2022-02-24 I discovered that the Assessor was only appointed on 2022-02-10. Since then I have made over 30 calls to Discovery and repairs on my car have not yet started. The Company who must repair the car is still waiting on an instruction from Discovery. This is the worst service I have ever received and I do not want this to happen to anyone else