Bad Service Discovery Insure

Dealing with Discovery is extremely annoying, and absolutely no customer service.

Unfortunately over the past couple of years I had to submit a few claims, and they never fail to disappoint.

Their contracted assessors / service suppliers is shocking, unqualified to perform the required tasks and then they relay on them for a report. Discovery then apparently makes an informed discission based on their unskilled assessors report, and you the customer must just accept this.

The resent event I had lightning damage to an inverter. The contracted assessor came to so-called investigate the damage. Looked at the inverter then phoned someone, did not want to open the unit took a photo tested the voltage of the solar panels and battery and left. The assessor wrote a report to Discovery full of lies. I insisted that the assessment be redone.

Discovery requested the assessor to redo the assessment. I had to wait approximately a week for a new assessor from the same company. Arriving, they did not have the required tools which I the customer borrowed the assessor. He opened the inverter took a photo and left. Once the inverter was opened, there was a strong smell of electrical burn.

They then updated the report to Discovery with the findings of wear and tear. This proves the level of skill associated with the company. Wear and tear from a lightning storm, tested with a photo ?? Where in your life have you heard of, wear and tear on electronics, and then identified with a quick cellphone photo ??

My claim was submitted Monday morning after the storms Sunday night, system was working 100% until the storm.

Can you see which kind of assessors are contracted to Discovery. What kind of service do you think you are going to get from this insurance company.

All customers are entitled to a skilled and honest assessment.

I would strongly advise anyone to look at an alternative reputable insurance companies.