Bad service Discovery

I am a 3rd pary in a accident with a client of Discovery. On 12 Dec 2022 we were in a accident with one of there clients . E mail after e mail and how many calls my vechile isnt fixed . The agents doesn t reply on our e mails nore does the relevant agents call back . Wasting my time and airtime on Discovery . I had to drove 50 km to the assesment centre. It cost me time and money . The accident wasn t my fault . There client admitted his fault and didn t hessitad to assist us . Discovey have to improve the service and train the agents better . Client service is selling or breaking your company . In this instins I will always tell every one about the bad service at Discovery.