BAD SERVICE - DISCOVERY

We've had 2 cars on our Insurance Profile but phoned in that one car be canceled as we will be adding the new car to the insurance.

I've been calling Discovery since then to take off old car from insurance and add the new one.

I've made enormous phone calls and was promised car would be de-activated electronically as I was suppose to phone Discovery to take out tracker from old car. About 3 weeks back I've phoned again as we could still trace old car on our profile. Two weeks back they promised it was electronically de-activated and won't appear on our profile again. It would disappear within 72 hours. We've checked 3 days thereafter but no progress at all. Same problem. I've phoned them again since last week and people just don't get back to me. Left messages for people to phone me back as I was holding on for very long but with no luck. Can't even count how many calls were made from my side to solve problem.

Yesterday again I phoned. The consultant promised that it would be solved within 24 hours. 24 hours have passed today and we can still trace our old car that was sold. He promised to check again today at 15h00 and call me again.

I can trace where my old car is driving but can't trace my new car. How does that make sense. I am very furious as this is coming on for so long and we are still facing this unbearable predicament.

I've had enough. The matter is still not been resolved.

I thought Discovery was the best but feels totally different now and even now have thoughts on moving onto other insurance company.