Bad service delivery by The so called best insurance company in the world

I had a accident in June 2019, my vehicle was taken to a panel beater that could not be reached by myself and discovery but it was supposed to be their panel beaters. My vehicle was supposed to be repaired on the 25th of June 2019 but the vehicle was not done and no one from discovery or the panel beaters contacted me, but I took liberty to contact them and still got no claimed service from the people claiming to be the best in this business. Every-time it's a different consultant but there is a assigned consultant to your incident, and they all say we sending him a email but he never comes back to you. The vehicle was delivered on the 23 of July 2019 rather, and the vehicle had lots of unfinished work the fuel was taken out of the car because who drives half a tank in 3kms distance.

Until I contacted Clientele Legal did we get a hold of the right consultant and then he asked me to write him an email stating my dissatisfaction. I wrote him the letter and then he asked me to send proof of my claims of the incident and then the claim was awarded for the amount of damages the panel beater was quoting, then he had to take leave of absence and hand over to someone who reversed everything and minimised the claim which is going to leave the vehicle un-repaired at the end. Now the vary people at discovery ignore me and I am client my emails are not responded to or even taken into account.