MA
MEGAN A
1 reviews | Active since Jun 2016
22 May 2026, 19:00
Bad service delivery
My mom logged an insurance claim on 15 May 2026 for our ceiling that fell in due to the weather conditions that occurred. She called numerous times since and each consultant gave her the names of different companies that her claim was assigned to. No one from those companies has tried to make atleast make contact with her and each time she phoned discovery consultant she confirmed her cellphone number. Right now we have a huge whole in our ceiling and no one showing urgency in assisting getting it fixed. The claim number that was logged is *** and her cellphone number is ***. Please make contact
Helpful (0)
Replies (12)0
Replies (12)
Discovery Insure's replyOfficial
22 May 2026, 19:18Hi Megan,
Thank you for bringing this to our attention. We apologise for the inconvenience that your mother has experienced, and we will ensure that this matter is escalated with our claims team and feedback will be provided to her in due course.
Regards,
Discovery Insure
Thank you for bringing this to our attention. We apologise for the inconvenience that your mother has experienced, and we will ensure that this matter is escalated with our claims team and feedback will be provided to her in due course.
Regards,
Discovery Insure
Discovery Insure's reply22 May 2026, 19:18
Official
Hi Megan,
Thank you for bringing this to our attention. We apologise for the inconvenience that your mother has experienced, and we will ensure that this matter is escalated with our claims team and feedback will be provided to her in due course.
Regards,
Discovery Insure
Thank you for bringing this to our attention. We apologise for the inconvenience that your mother has experienced, and we will ensure that this matter is escalated with our claims team and feedback will be provided to her in due course.
Regards,
Discovery Insure
MA
MEGAN A's updateReviewer Update
25 May 2026, 08:38Good day
Thank you for responding. No one has made contact with her yet. She's still waiting
Thank you for responding. No one has made contact with her yet. She's still waiting
MA
MEGAN A's update25 May 2026, 08:38
Reviewer Update
Good day
Thank you for responding. No one has made contact with her yet. She's still waiting
Thank you for responding. No one has made contact with her yet. She's still waiting
Discovery Insure's replyOfficial
25 May 2026, 10:00Hi Megan
Thank you again for bringing this to our attention and we're so sorry for the experience your mum has had so far. We've just spoken with her and are going to do our utmost to resolve this quickly. We'll be in touch with her regularly until we resolve this.
Regards
Discovery Insure
Thank you again for bringing this to our attention and we're so sorry for the experience your mum has had so far. We've just spoken with her and are going to do our utmost to resolve this quickly. We'll be in touch with her regularly until we resolve this.
Regards
Discovery Insure
Discovery Insure's reply25 May 2026, 10:00
Official
Hi Megan
Thank you again for bringing this to our attention and we're so sorry for the experience your mum has had so far. We've just spoken with her and are going to do our utmost to resolve this quickly. We'll be in touch with her regularly until we resolve this.
Regards
Discovery Insure
Thank you again for bringing this to our attention and we're so sorry for the experience your mum has had so far. We've just spoken with her and are going to do our utmost to resolve this quickly. We'll be in touch with her regularly until we resolve this.
Regards
Discovery Insure
Discovery Insure's replyOfficial
25 May 2026, 11:20Good day
Kindly note that we attempted to contact you, however there was no answer. Please also note that the service provider has reached out and will contact you again to arrange a visit. Thank you for your patience and cooperation.
Regards
Discovery Insure
Kindly note that we attempted to contact you, however there was no answer. Please also note that the service provider has reached out and will contact you again to arrange a visit. Thank you for your patience and cooperation.
Regards
Discovery Insure
Discovery Insure's reply25 May 2026, 11:20
Official
Good day
Kindly note that we attempted to contact you, however there was no answer. Please also note that the service provider has reached out and will contact you again to arrange a visit. Thank you for your patience and cooperation.
Regards
Discovery Insure
Kindly note that we attempted to contact you, however there was no answer. Please also note that the service provider has reached out and will contact you again to arrange a visit. Thank you for your patience and cooperation.
Regards
Discovery Insure
MA
MEGAN A's updateReviewer Update
25 May 2026, 12:10We really don't want to do this back and forth thing. The last call received was from Prince... If the supplier has such a problem getting in touch with my mom, they can phone me.
MA
MEGAN A's update25 May 2026, 12:10
Reviewer Update
We really don't want to do this back and forth thing. The last call received was from Prince... If the supplier has such a problem getting in touch with my mom, they can phone me.
Discovery Insure's replyOfficial
25 May 2026, 14:05Good day
Thank you very much for taking our call. We will be in communication with the claims department to assist further with your claim.
Regards
Discovery Insure
Thank you very much for taking our call. We will be in communication with the claims department to assist further with your claim.
Regards
Discovery Insure
Discovery Insure's reply25 May 2026, 14:05
Official
Good day
Thank you very much for taking our call. We will be in communication with the claims department to assist further with your claim.
Regards
Discovery Insure
Thank you very much for taking our call. We will be in communication with the claims department to assist further with your claim.
Regards
Discovery Insure
MA
MEGAN A's updateReviewer Update
26 May 2026, 11:28Good day
I'm letting you know that we still haven't received any calls today
I'm letting you know that we still haven't received any calls today
MA
MEGAN A's update26 May 2026, 11:28
Reviewer Update
Good day
I'm letting you know that we still haven't received any calls today
I'm letting you know that we still haven't received any calls today
Discovery Insure's replyOfficial
26 May 2026, 14:05Good day
Thank you for your patience. We have escalated the matter, and confirmation has been received that an appointment has been scheduled with the client.
Regards
Discovery Insure
Thank you for your patience. We have escalated the matter, and confirmation has been received that an appointment has been scheduled with the client.
Regards
Discovery Insure
Discovery Insure's reply26 May 2026, 14:05
Official
Good day
Thank you for your patience. We have escalated the matter, and confirmation has been received that an appointment has been scheduled with the client.
Regards
Discovery Insure
Thank you for your patience. We have escalated the matter, and confirmation has been received that an appointment has been scheduled with the client.
Regards
Discovery Insure
MA
MEGAN A's updateReviewer Update
02 Jun 2026, 06:22The appointment was scheduled for yesterday but no one came and they didn't bother to phone. This service is very bad.
MA
MEGAN A's update02 Jun 2026, 06:22
Reviewer Update
The appointment was scheduled for yesterday but no one came and they didn't bother to phone. This service is very bad.
Discovery Insure's replyOfficial
02 Jun 2026, 09:03Good day,
I have contacted the service provider, and they confirmed that they attempted to reach Cornelia Adams (the plan holder) upon arrival at the residence, but there was no response.
I have provided them with your contact details, and they will call you shortly to arrange an appointment.
Regards
Discovery Insure
I have contacted the service provider, and they confirmed that they attempted to reach Cornelia Adams (the plan holder) upon arrival at the residence, but there was no response.
I have provided them with your contact details, and they will call you shortly to arrange an appointment.
Regards
Discovery Insure
Discovery Insure's reply02 Jun 2026, 09:03
Official
Good day,
I have contacted the service provider, and they confirmed that they attempted to reach Cornelia Adams (the plan holder) upon arrival at the residence, but there was no response.
I have provided them with your contact details, and they will call you shortly to arrange an appointment.
Regards
Discovery Insure
I have contacted the service provider, and they confirmed that they attempted to reach Cornelia Adams (the plan holder) upon arrival at the residence, but there was no response.
I have provided them with your contact details, and they will call you shortly to arrange an appointment.
Regards
Discovery Insure
MA
MEGAN A's updateReviewer Update
02 Jun 2026, 09:23They weren't at our house and they didn't phone. So I don't appreciate all the lies. Can we get their number instead? There's a massive part of our ceiling gone and no one is taking accountability with our claim and helping.
MA
MEGAN A's update02 Jun 2026, 09:23
Reviewer Update
They weren't at our house and they didn't phone. So I don't appreciate all the lies. Can we get their number instead? There's a massive part of our ceiling gone and no one is taking accountability with our claim and helping.
Discovery Insure's replyOfficial
02 Jun 2026, 12:22Good day
We have sent correspondence to your email confirming that the service provider attempted to contact you; however, they were unable to reach you. I have also tried calling, but there was no response.
Your email address has been shared with the service provider, and they have sent you a message requesting a suitable date and time for the appointment. Kindly respond to them directly with your availability so that they can proceed with the necessary assistance.
Regards
Discovery Insure
We have sent correspondence to your email confirming that the service provider attempted to contact you; however, they were unable to reach you. I have also tried calling, but there was no response.
Your email address has been shared with the service provider, and they have sent you a message requesting a suitable date and time for the appointment. Kindly respond to them directly with your availability so that they can proceed with the necessary assistance.
Regards
Discovery Insure
Discovery Insure's reply02 Jun 2026, 12:22
Official
Good day
We have sent correspondence to your email confirming that the service provider attempted to contact you; however, they were unable to reach you. I have also tried calling, but there was no response.
Your email address has been shared with the service provider, and they have sent you a message requesting a suitable date and time for the appointment. Kindly respond to them directly with your availability so that they can proceed with the necessary assistance.
Regards
Discovery Insure
We have sent correspondence to your email confirming that the service provider attempted to contact you; however, they were unable to reach you. I have also tried calling, but there was no response.
Your email address has been shared with the service provider, and they have sent you a message requesting a suitable date and time for the appointment. Kindly respond to them directly with your availability so that they can proceed with the necessary assistance.
Regards
Discovery Insure