Bad service

I quote...."Cash back on your Monthly fuel spent", discovery adverti*****t.

Simply swipe your Vitality Drive card every time you fill up at any bp garage with R350 worth of fuel or more.

"Cash back" , discoverys selling point, i was told use your cash back towards the high monthly discovery car premium. All you need to do is swipe your discovery card at BP stations when filling petrol.

Discovery stopped paying cash back for my fuel spent as of January 2024 and giving me the run around and this is not the first time. All my petrol transactions at Bp is recorded on the insure discovery site.

30 September 2023 i called again and spoke to one of your consultants......she gave me 101 excuses which made no sense at all to me, repeating herself and wasted 1 hour of my air time .

Then she said that she is requesting a voice recording, what for??? in my opinion buying time to give me the run around again, because she did not have a valid answer. Therafter I received 5 emails about me requesting voice recording, which I did not request. Nothing she said made sense to me.

People should check if they are receiving cash back.

Once again your consultant was *********** and wasted my time and money. Please can this be rectified and my cash back as of January 2024 to date be paid to me.