Bad service

I have been severely inconvienced by Discovery and DQ track or C trac new vehicle was damaged and my car mats cut to accommodate the tracking device. I have been dealing with this matter now for 36days and still discovery has not taken accountability and rectified my query. I await Gail and Melnick from Discovery. My brokerage is QLB Brokers who have been trying to assist but not sure if Discovery is as customer centric as they should be.