Bad service, communication and endangering a pregnant woman

<p>My girlfriend was in an accident ( she does not have insurance), but the fault of the accident was the person whjo is insured with discovery. He basically drove into her lane and pushed her off the road ( there are also 2 witnesses in the car to verify the incident). This accident happened on the 18/01/2017 and she is entitled to make a 3rd party claim as it was the discovery clients fault that the accident happened.</p> <p>We contacted Discovery and were told that they would make contact with us - they did not. A month later on the 13/02/2017 we had to make contact again and then only did they send us forms to complete - Which we did. We were also sent an email confirming that we must deal with Themba regarding this matter.</p> <p>Bear in mind that my pregnant girlfriends car is now damaged and she has no choice but to drive with a spare biscuit tyre on and no side mirrror which is a very serious danger hazard - but she has no choice because we have to hear back from the insurance company before we can do anything.</p> <p>After several attempts to contact Themba we were unable to get hold of him for over 4 weeks, just for someone else to tell us he is unavailable. We eventually got an approval to get the vehicle assessed on the 31/03/2017. We did that and now we wait....</p> <p>Themba once again is unavailable and we are unable to get feedback. On the 11/04/2017 I sent Themba an email highlighting that he must please get back to me because this car is a danger hazard for my pregnant girlfriend and what if these damages cause her to have a more serious accident. To this day he still as not rep**** to my email.</p> <p>It is now the 04/05/2017 and we finally managed to make contact with Themba ( Welcome back Themba). His attitude is that he is on his clients side and that they are still busy with confirmation from his client , which they have been unable to verify his version of events for over 2 months now.We told him that they are 2 witnesses in the car that can verify - his attitude was merely they must be on my pregnants girlfriends side. I pointed out to him that if his client did not push into her lane how did she end up off the road ( he could not answer me). He also was quick to inform me that it is not his problem that my pregant girlfriend does not have insurance.</p> <p>So today is the 04/05/2017 and this matter is still not resolved. I no longer have any respect for Discovery as they not only have dragged their feet on this matter, but you are unable to communicate with their consultants ( who have very bad attitudes), and they do not care that they are endangering a pregnant ladies life. This is my viewpoint is that if they can try find any loop hole not to pay this claim they will try their best to do so.</p> <p>So from the 18/01/2017 until today the 04/05/2017 this has still not been resolved and my pregnant girlfriend must still drive in a dangerous vehicle - Thank you Discovery !!</p>