Bad Service & Communication

I have submitted 3 claims 3 weeks ago, received a e-mail that advised I will be contacted 2-3 working days. Received my first response 6 working days later on one of my claims. Second and Third claim response followed 10 working days later with rather confused Discovery staff members.After 4 emails and phone calls to Discovery the Assessor made contact (week no. 2),they requested the 3 quotes + damage reports. This I have already send off to Discovery Insure who claimed they cannot open the Documents wich I send as (PDF & Screenshot to make it easier for them.Going back and firth into week no. 3 they advised that 3 claims had been rejected, so frustrating as they received the proper paper work (quotes & damage reports). My hard earned money and my Insurer cannot assist me as I am sitting with Fridge, TV and Car that is giving me major problems.I will seek to repair all these items on my own as I need to have my food and transported taken care of. Discovery Insure needs to cange their add on television and work on their communication and customer service.Funny enough the only proper communication from Discovery Insure that was 'Spot-On' was two sms send to my phone reminding me of my 'debit order' that will be going off after the 'public holiday' 27 Dec 2021.So easy to 'debit' but when 'life' happens to you,eish!!!!!