Bad service

I have 2 claims 1st on 21 October 2021 and 2nd 15 Nov 2021 the never come back to tell me what is going on and I have to call every 2nd day and then this on thats deeling with is on leave and every time it is somebody else and this claims is going nowhere I AM REALLY SO DISIPOINTED THAT I MOVED TO DISOVERY WITH ALL MY POLICIES