Bad service/bad communication

I want to congratulate you on an awesome concept with Vitality Drive. Its brilliant. Your marketing is super.<br> <br> BUT..<br> <br> I also wish to express my disappointment with your retentions dept and claims dept. I was an ex Outsurance client, and I am not used to the timeframe Discovery Insure takes to call you back, if they do.<br> <br> I was very uphappy with how my small claim was handled, and the outcome. I paid R4902 from my own pocket to fix my car. <br> <br> I have now cancelled my policy with Discovery insure, without a fight. I guess you have enough clients. My reason for that, I want to have peace of mind where it comes to my insurance. I love my car the same way as you advertise on TV.<br> <br> I just don't have peace of mind that, if I should have a major accident, that I will have no problems. That's the long and short of it. <br> <br> And I have my own views about the DQ track and the Fuel rewards. But I wont go into that.<br>