Bad service and rude consultants

Item: Discovery Insure
Rating: 1
Author: MELODEE K

I've been with Discovery for over 2 years have never had an issue and have always been happy with their outstanding friendliness and proffessional service until about 2 months ago. I was paying for a laptop that had been claimed in 2016 so I was told that my end March Premium will be 0 as I was in credit and that end April premium would be R130. End March came and discovery deducted the full amount leaving me in a world of trouble and still had the audacity to debit another amount of R130. After fighting with them they reversed the R130 and refunded R350 still leaving me with anoutstanding amount which was never refunded and its End April, besides that they once again deducted the full amount with a premium increase of more than approximately 30% without notifying us. When contacting discovery we found the consultants attitudes unhelpful, rude and plain unknowledgeable. Me and my daughter have encouraged alot of people to go to Discovery in which they have. Never again. So disgusted with the non service and terrible attitude.

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

07 May 2018, 15:54

Dear Melodee.

Thank you for raising your concerns, please be advised that we have made contact today, however have not been able to get a hold of you.

Please allow us the opportunity to investigate your concerns, we will provide feedback once done.

We apologise for the inconvenience experienced.

Regards

Discovery Insure

Discovery Insure's reply07 May 2018, 15:54

Official

Dear Melodee.

Thank you for raising your concerns, please be advised that we have made contact today, however have not been able to get a hold of you.

Please allow us the opportunity to investigate your concerns, we will provide feedback once done.

We apologise for the inconvenience experienced.

Regards

Discovery Insure

MELODEE K's updateReviewer Update

10 May 2018, 16:32

Good day. Discovery apologizes for the inconvenience yet still our policies canceled? Still, till this date, no one has contacted either me or my daughter OR our Broker Alex???????. As I said in the complaint, terrible really terrible service. We have had an ongoing problem with Discovery since End March and till this date NOT one person has contacted us to rectify this problem, you cancel my policy due to " insufficient funds" when what you want to debit from my account is R 300 more than our usual premium, also bearing in mind I am still owed R 500 from my end March debit order deducted (credit due) as well as R 130+- credit for end April in which you cancelled our policy. Appalling, really appalling..

MELODEE K's update10 May 2018, 16:32

Reviewer Update

Discovery Insure's replyOfficial

11 May 2018, 15:34

Thank you for taking my call.

As discussed we will further liaise with your broker, who will then provide feedback to yourself.

Discovery Insure's reply11 May 2018, 15:34

Official

Thank you for taking my call.

As discussed we will further liaise with your broker, who will then provide feedback to yourself.