Bad Service and no Turnaround time.

As a First time customer of Discovery Insure I will never ever refer anyone to them for the mere fact that they treat you as a ******** after been through traumatic event. I logged my claim on the 13th of April 2024 and also submitted all documents as per there request, I have comp**** with all their request including an interview process of which I feel was merely to interrogate me and treat me as the assailant instead of the victim. They have no empathy whatsoever considering the fact that I’ve nearly lost my life and instead of looking to them for assistance in putting me in the same position of which I was before my loss, I now find myself been judged and then been told its process. I'm dealing with a very unprofessional Team Leader by the name of Altus Basson whom has no empathy and honestly I feel he is ******s, he undermines me and treats me like the ******** instead of the CUSTOMER or even the VICTIM in this case. I have answered his questions to the best of ability but yet he still cross questions me as if I am an imbecile. I do not appreciate this and it sadness me that Discovery of such high statue employees people to treat people this way. I am doing all that Discovery has requested from me and yet my claim is not being concluded, neither am I been given a turn around time which is un heard of in the history of any insurance institution. Can someone at Discovery please figure out what happened to the Customer Service at this company.