Bad service and lack of information to the client

Good day all. I have been waiting on a refund for over a month to sort out now. Each time I am given a new guideline this is needed, you must contact this person it is endless nonsense.

I was about to switch over to Discovery from Miway. Then Miway offered me a better deal before i made the switch. But some smart agent took all my details beforehand as I was leaving the country. And we agreed that i will be back before the 1st of June then we can proceed further and i will give the go ahead. Little did I know that i would be debited from the 1st June and this happened while i was still on my old insurance and caused me to be double debited. And they did this for 2 months and now I'm struggling to get my money back. 1st i was told to wait up o 14 days. Thennit was nearing 14 days i was told i need to cancel with discovery insure 1st and had yo wait another couple off days. Now I’m being told i need to send claims history to my own insurer as they now need tonoay some of the refund but discovery took my money.