Bad service and incompetence of staff

I have requested discovery to debit my account for the month numerous times with nothing thus far. First time debit order didnt go through ,second time I call to request that they force debit and the guy that I spoke to said it will happen on the very same account even though I have changed to a new account number.they debited on my fnb instead of capitec bank account and there was no funds as I transferred the money into capitec. I then requested assistance with this and was told my policy lapsed I opened a new policy for the same item and was promised that the debit order would go off this month its wednesday still nothing.

I dont even know if my car is insured or not thus far. No policy document no debit order.