Bad service and disappointing response

Discovery has increased my premium by 30% on 1 January 2023. The whole of last week I tried to contact them through their call centre with no success. I sent emails - with no response. I finally got through to an adviser yesterday who could not give any other answer to this increase except that it is what it is. I insisted to be helped by a manager who could explain the increase and look at my policy. I was promised someone would contact me before 18:00. I am still waiting for a reply.

I had problems with drive points and trips not being awarded end of December. It took days to get a reply with the issue still not being restored.

I have a claim with a specified device that was only handled by a phone call from the third party assessor. No one from Discovery phoned me like they initially always do.

I am a Discovery Bank and Medical aid client. We have multiple products and I am deeply disappointed with the service I have been getting from the Insure side. I have never had any such an experience with Discovery Bank or Medical Aid before.

It is totally unacceptable to increase a premium by 30% and then offer no assistance to try and keep me as a client by negotiating a better structure with my policy.

The advisor gave me no indication whatsoever that they are trying to keep me as a client or help me to resolve the issue.