Bad Service and 3 months later still waiting for claim to be paid

<p>Claim No : ********** </p> <p> </p> <p>My claim was logged on the 29 May 2017, still waiting today for it to be paid out. It took discovery one month just to get the assesment report for my vehicle because they did not know which assesment centre it was at. The Assessment report was then approved for second had bumber to be replaced. I then instructed Discovery Insure that I would use my own panelbeater which they approved. A new assessment was done on the vehicle and the cost is more than double the original assessment. This was eventually approved by their assessor. My battery also had to be replaced due to it standing for so long and discovery refused to pay for it as they are claiming its not accident related. 2 and half months has passed and I am still waiting for feed back from Nompumelelo Bandezi (Claims administrator). She was on leave then she was not in the office. You cannot get hold of her. You constantly send her emails for feedback but still no response. The service received from Discovery Insure regarding a minor claim for an incident lodged on 29 May 2017 is pathetic to say the least. A lackadaisical approach is adopted when dealing with claims by consultants allocated claims and no feedback is forthcoming. The client has to chase the consultants for feedback instead of the consultants providing ongoing feedback to the client which is part of successful communication and client liaison of any organisation. Can someone from Discovery Insure please explain to me why a claims consultant is assigned to a claim and is never available for feedback on the progress of the claim? My interaction with the claims department has been disappointing and the claims queries have taken an unreasonable time to resolve and I wish to express my unhappiness on the manner in which the claim has been handled thusfar. It is now the 11 Aug and still my claim has not been resolved. Logged a number of queries via ********** and still waiting for a call</p>